What's your refund/returns policy?

We understand that mistakes happen and we want to make sure you are completely satisfied with your purchase. We do not accept returns, however, you may exchange or get a refund for your item(s) under the following circumstances:

• You received the wrong item.
• The item you received was damaged.

 

Can I get a refund?

 

• If you need to cancel your order for any reason, please send us an email at info@malvaely.com as soon as possible. We kindly request that you do so within 48 hours of making the purchase.
• Please keep in mind that we can only process a refund if the order has not yet been shipped. If the order has already been shipped, we will not be able to provide a refund. Thank you for understanding.

 

Chargebacks/Disputes

• If you have any problems with your order, we kindly ask that you reach out to us first before contacting your bank or initiating a dispute against our shop. Refunding through chargebacks can result in a high fee for the seller, so we would like to resolve any issues through direct communication with our customers. Thank you for your cooperation and understanding.