Pre-orders allow you to purchase items before they are officially released. This helps fund the initial production costs. Please note that pre-orders become non-refundable after 48 hours of purchase

Production timelines vary by product category:

• Enamel Pins: 2 to 3 months

• Plushies: 3 to 5 months

• Plush Keychains: 3 to 5 months

• Keychains and Standees: 4 to 8 weeks

• Mugs: 1 to 2 months

• Apparel: 2 to 3 months

Pre-orders are non-refundable after 48 hours of purchase. Please review your order carefully before completing the purchase.

Yes! Many pre-orders come with freebies or special bonuses that are not available when the items are in stock.

If there are significant delays, we will notify you via email and provide an updated estimated shipping date.

Yes! You can contact us at info@malvaely.com to add more items to your pre-order. Once we update your order, you’ll receive an invoice via email to complete the payment.

Some pre-orders are limited and may sell out before the pre-order period ends. Once the items arrive to us, a small number may still be available for sale in the shop, but these additional units are limited in quantity and do not include any pre-order freebies or bonuses. Pre-ordering is the best way to ensure you get the full perks.

Once pre-order items arrive, they will be listed as in-stock products in our shop. Keep in mind that some bonuses may only be available during the pre-order period.

Your package will not ship until the pre-order item arrives. To receive in-stock items sooner, place separate orders.

Yes! We ship orders worldwide from Texas, USA. Customs fees or import taxes are the buyer’s responsibility.

Shipping costs depend on your location, the size of your order, and the shipping method you choose at checkout. You’ll see the total shipping cost before completing your purchase, so there are no surprises!

US Shipping Rates (starting at):

• Stickers: $1.27

• Pins, Phone Grips, Keychains, Standees: $3.85

• Plush Keychains: $7

• Plushies: $10

• T-Shirts: $6

• Sweatshirts: $11

International Shipping:

Starts at $15.

Once your order is placed, we usually process and ship it within a few business days. For pre-orders, shipping will happen once the items arrive from production.

For US orders, packages usually arrive within 2–6 business days. International orders may take up to 4 weeks. Please note that we can’t control delays that may happen with the shipping carrier during transit, but we’ll provide a tracking number so you can keep an eye on your order every step of the way.

Yes, as long as the carrier services your area. For international P.O. boxes, delivery may be limited.

Yes! We ship to military addresses. Standard shipping times may be longer for these destinations, and international customs rules may still apply.

Currently, we offer standard shipping. If you would like expedited shipping, please contact us at info@malvaely.com to discuss options and additional costs.

Once your order ships, you will receive a tracking number via email. You can use this number to track your order and see its delivery status.

International customers are responsible for any customs fees or import taxes. Orders are labeled as “merchandise” to help with customs clearance.

Yes! Please fill out the Change Address Request Form as soon as possible. Once your order has shipped, address changes are no longer possible.

Contact us at info@malvaely.com with your order number and photos of the issue. We will assist you promptly.

The grading system (A, B, and C) represents the quality of our products, with Grade A being excellent quality. Please refer to our grading system page for a detailed explanation of each grade.

We accept major credit/debit cards, PayPal, and other secure payment options.

Currently, we only support single-card payments per transaction. However, you can use Shop Pay to pay in installments if you prefer.

Sales tax is applied based on your shipping address and local tax laws.

Check for correct card details, sufficient funds, or contact your bank.

You can use Shop Pay Installments at checkout to pay for your order in multiple installments.

Yes, please report defective or damaged items within 3 days of delivery. Include your order number and photos.

If your item arrives defective or isn’t what you ordered, don’t worry. Just contact us with your order number and photos, and we’ll make it right as quickly as possible.

We only accept exchanges for items that are defective or incorrect. For size or color preferences, we recommend double-checking your order before purchasing to make sure it’s perfect for you.

Good news, there are no restocking fees for approved returns. We want your experience to be as stress-free as possible!

Yes, submit a request through our Combine Order Form.

Absolutely! We can hold your order for as long as you need. Just make sure to email us when you’re ready to ship, and we’ll get everything sent out together.

No, holding orders is free.

Yes! You can split your order into multiple shipments if needed. Just keep in mind that shipping costs will apply for each shipment.

Each product page includes a size chart to help you pick the perfect fit. You can also check the product images and our Instagram for photos of how our apparel looks when worn.

You can sign up for restock notifications on each product page to get an email as soon as an item is back in stock. We also recommend following us on Instagram for the latest updates on restocks and new arrivals!

Materials vary depending on the product. You can check each item’s description for all the details to make sure it’s perfect for you

Most of our products are safe for all ages. Please note that enamel pins are not safe for children and adult supervision is recommended for any small parts.

Yes! Contact us via our Contact Form with details about the items and quantities. We will provide a custom quote.

Yes, contact us with photos and order details, and we will provide a replacement.

We usually reply within 1–3 business days. 

Absolutely! You can find our social media links at the bottom of our website, come say hi and stay connected.

To help us assist you quickly, please include your order number, a description of the issue, and any relevant photos.

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