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FAQs
What's your policy for returns?
We understand that mistakes happen and we want to make sure you are completely satisfied with your purchase. We do not accept returns, however, you may exchange or get a refund for your item(s) under the following circumstances:
- You received the wrong item.The item you received was damaged.
What are pre-orders?
Pre-orders are orders placed in advance of an item(s) being produced. Pre-orders help to fund the initial manufacturing cost of the item(s).
If you decide to pre-order, please keep in mind that after 48 hours, the purchase will be non-refundable. It's always best to make sure you're certain about your decision before making a pre-order. If you have any questions or concerns, please don't hesitate to reach out.
What are the benefits of pre-orders?
I highly recommend considering pre-orders as they can offer a lot of benefits. Not only are pre-orders often priced lower than the regular retail price, but you are also guaranteed to receive the best item(s) from the batch. Plus, many pre-orders come with freebies or special bonuses, which is always a nice added bonus. Overall, pre-ordering is a smart choice for anyone who wants to save money and get the best possible product.
How long do I have to wait for a pre-order item(s)?
Enamel Pins
- 2 to 3 months -
Production: 1 to 2 months
Quality check (Manufacturer): 1 week
Shipping to us: 1 week
Quality check and packaging (Us): 1 to 2 weeks
Plushies
- 3 to 5 months -
Production: 2 months
Quality check and packaging (Manufacturer): 1 to 2 weeks
Shipping to us: 30 + days
Quality check and packaging (Us): 1 to 2 weeks
Plush keychains
- 3 to 5 months -
Production: 2 months
Quality check and packaging (Manufacturer): 1 to 2 weeks
Shipping to us: 30 + days
Quality check and packaging (Us): 1 to 2 weeks
Keychains and Standees
- 4 to 8 weeks -
Production: 3 to 4 weeks
Quality check (Manufacturer): 1 week
Shipping to us: 1 week
Quality check and packaging (Us): 1 to 2 weeks
It's important to keep in mind that the time frames provided are just estimates and there may be delays or production errors that could cause further delays. We always do our best to keep you updated throughout the process and ensure that any issues are addressed promptly to minimize any negative impact.
What happens ifI bought an in-stock item(s) and a pre-order item(s)?
If you're looking to order both in-stock items and pre-order products, please note that your order won't be shipped until the pre-order item(s) arrive from the manufacturer. However,if you prefer to have the in-stock product(s) shipped to you first, we suggest placing separate orders.
What's A, B and C?
The grading system (A, B, or C) indicate the quality of the product.
Please check our Grading System for a more comprehensive explanation.
Can you hold my order?
Yes, we can definitely hold your order for you. Please make sure to leave a note during checkout or send us an email at info@malvaely.com.
Please keep in mind that once you are ready to have your order shipped out, you will need to email us again to inform us. We are always here to help, so please don't hesitate to reach out if you have any questions or concerns.
I want to update my address, what can I do?
Please fill out the Address Change Request form.